We respect your privacy. This policy explains what data we collect, how we use it, and your choices.
Privacy Policy – KingExch9

Effective Date: 2024-10-20

1) Who We Are

“KingExch9” (“we”, “us”, “our”) provides online betting/gaming services and related support. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you visit our website, create an account, communicate with support, deposit/withdraw funds, or place bets.

2) Information We Collect

2.1 Information you provide

  • Account details: name, username, date of birth, nationality, address, email, phone.
  • KYC/Verification: government ID, selfie, proof of address, source-of-funds (as required).
  • Financial: payment method details (masked), deposit/withdrawal history, transaction references.
  • Communications: messages via WhatsApp, chat, contact forms, or email.

2.2 Information collected automatically

  • Device & usage: IP address, device identifiers, browser type, pages visited, timestamps.
  • Cookies & similar technologies for session management, security, preferences, and analytics.

2.3 Information from third parties

  • Payment processors, KYC/AML service providers, risk and fraud partners, and analytics providers.

3) How We Use Information

  • Create and manage your account, verify identity (KYC), and provide services.
  • Process deposits and withdrawals, maintain transaction records, and prevent chargeback abuse.
  • Comply with legal obligations, AML/CFT, responsible gaming, and regulatory requests.
  • Detect, investigate, and prevent fraud, abuse, multi-accounting, and security incidents.
  • Improve performance, user experience, and site reliability; provide customer support.
  • Send service messages (e.g., verification, security alerts, transactional updates).
  • Where permitted, send promotional or bonus information with opt-out options.

4) Legal Bases for Processing (INTL)

  • Contractual necessity – to provide the services you request.
  • Legitimate interests – fraud prevention, security, and service improvement.
  • Legal obligation – AML/CFT, record-keeping, regulatory reporting.
  • Consent – where required for certain analytics or marketing cookies/messages.

5) Cookies & Analytics

We use cookies (session and persistent) for authentication, security, preferences, and analytics. You can control cookies via your browser settings. Disabling some cookies may affect functionality. Where legally required, we obtain consent for non-essential cookies.

6) Sharing & Disclosure

  • Payment providers for processing deposits/withdrawals.
  • KYC/AML vendors for identity verification, sanctions screening, and risk checks.
  • Analytics and security partners to operate and improve services.
  • Regulators and law enforcement where required to meet legal obligations.
  • Corporate transactions (e.g., merger, acquisition) where data may be transferred with safeguards.

7) International Transfers

Your information may be transferred to and processed in countries outside your own. We take appropriate safeguards (contractual and technical) to protect data during such transfers.

8) Data Retention

We retain personal data only as long as necessary to deliver services and meet legal, accounting, AML/CFT, and regulatory requirements. Retention periods vary by record type and applicable law.

9) Security

We use administrative, technical, and organizational measures to help protect personal data (e.g., encryption in transit, access controls, logging). However, no system is 100% secure; users should also protect their credentials and devices.

10) Your Rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, and to object to certain processing or request data portability. We respond to valid requests subject to legal limitations (e.g., AML retention). To exercise rights, contact support below.

11) Children

Our services are intended for users aged 18+. We do not knowingly collect data from minors. If you believe a minor has provided information, contact us for removal.

12) Third-Party Links

Our website may contain links to third-party sites or services. We are not responsible for their content or privacy practices. Review their policies before providing data.

13) Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the website or interface. The “Effective Date” above reflects the latest version.

14) Contact & Requests

© KingExch9. We do not promote gambling. For 18+ users only. All Rights Reserved.