Your privacy matters to us. This policy explains what information we collect, why we collect it, and how we keep it safe. Written in plain language, not legal mumbo-jumbo.
The short version: We collect only what we need to serve you. We never sell your data to anyone - not advertisers, not data brokers, not anyone. Your information is protected with SSL encryption, and you can request deletion of your data anytime. That's our promise.
This Privacy Policy is for KingExchange ("we", "us", "our") - an online betting platform that's been serving Indian players since 2019. When you use our website, create an account, deposit money, or place bets with us, this policy applies to you.
We take privacy seriously because we know trust is everything in this industry. If you have questions about how we handle your data, you can reach us anytime - details at the bottom of this page.
Let's be completely transparent about what we collect. Here's the full picture:
| Type | What & Why |
|---|---|
| Account Info | Name, phone number, email - to create and manage your account |
| Payment Details | UPI ID, bank account, Paytm number - to process deposits and withdrawals |
| KYC Documents | Aadhaar, PAN, photo ID - to verify your identity and age (if requested) |
| Communications | WhatsApp messages, emails - when you contact our support team |
| Type | What & Why |
|---|---|
| Device Info | Phone/computer model, browser type - to make our site work properly on your device |
| IP Address | Your internet location - for security and fraud prevention |
| Usage Data | Pages visited, time spent - to improve our service |
| Betting History | Your bets, wins, losses - required for our service and regulatory compliance |
We don't collect your Aadhaar number unless specifically needed for KYC. We don't access your phone contacts, photos, or messages. We don't track your location in real-time. We collect only what's necessary.
We use your data for legitimate purposes - not to spam you or make money from selling it. Here's exactly what we do:
We'll never sell your data. We'll never share your betting activity publicly. We'll never send your information to advertisers. We'll never use your data in ways you wouldn't expect.
We don't "share" your data casually. But to provide our service, we do need to work with some trusted partners:
All our partners are bound by strict data protection agreements. They can only use your data for the specific purpose we share it for - nothing else.
Advertisers, data brokers, marketing companies, social media platforms, or anyone who wants to buy data. Your information is not for sale at any price.
Yes, we use cookies - small files stored in your browser. But we're not trying to stalk you across the internet. Here's what we use:
You can control cookies through your browser settings. Blocking essential cookies might break some features (like staying logged in), but analytics cookies can be disabled without affecting functionality.
We don't use Facebook Pixel, Google Ads tracking, or any advertising cookies. We're not building a profile of you for advertisers. The data stays with us.
Security isn't just a buzzword for us - it's essential in the betting industry. Here's how we keep your data safe:
We can protect our systems, but you need to protect your access. Use a strong password, don't share your login, log out on shared devices, and contact us immediately if you suspect unauthorized access.
It's your data, and you have rights over it. Here's what you can do:
Request a copy of all personal data we have about you. We'll provide it within 30 days.
If any information is wrong, tell us and we'll fix it. You can update most info yourself in account settings.
Request deletion of your data. We'll delete everything except what law requires us to keep.
Get your data in a standard format that you can take elsewhere if you want.
Object to certain uses of your data, like marketing communications. We'll respect your choice.
Ask us to limit how we use your data in certain situations while issues are resolved.
To exercise any of these rights, just message us on WhatsApp. We'll handle your request promptly and won't charge you for it.
We don't keep data forever. Here's our retention approach:
| Data Type | How Long |
|---|---|
| Active account data | As long as your account is active |
| Betting history | 7 years (regulatory requirement) |
| Transaction records | 7 years (tax/financial regulations) |
| KYC documents | 5 years after account closure |
| Support conversations | 2 years for quality purposes |
| Analytics data | 26 months maximum |
After these periods, data is permanently deleted. If you close your account, we'll delete what we can immediately, but some records must be kept for legal compliance.
KingExchange is strictly for adults aged 18 and above. We do not knowingly collect any information from anyone under 18.
If you're a parent and believe your child has created an account or provided information to us, please contact us immediately. We'll delete all associated data and close the account.
Our website may contain links to other sites (payment providers, partner sites, etc.). Once you leave our site, we're not responsible for other sites' privacy practices.
We recommend reading the privacy policy of any site you visit. Don't assume they follow the same practices we do.
We may update this Privacy Policy from time to time. When we make changes:
We recommend checking this page occasionally. We'll always keep the current version here.
Have questions about this policy? Want to exercise your privacy rights? Need to report a concern? Here's how to reach us:
We aim to respond to all privacy-related queries within 48 hours. For data access/deletion requests, we'll complete them within 30 days as required by law.
We're here to help. Your data, your rights - we take both seriously.
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